it is important to ensure the employees are fully informed of their productivity, savings, performance and service improvements that are made as a result of continuous improvement efforts. Employees establish a way of doing things, a routine, and become comfortable working in it. The longer they’ve been working in this routine, the more resistant they are to it being disrupted and changed. Typical employee reactions are ambiguity, nervousness, contradiction, resistance, and in the worst case scenario, actively trying to stop the process improvement idea. To overcome and succeed this opposition, employees need to be engaged and communicated effectively. Continuous improvement tools are used to analysed processes to determine areas where cost can be reduced. Feed forward, Feedback, and concurrent control procedures are used to monitor process and disseminate information. Providing feedback is especially important when employees or team members have been involved in other stages of the continuous improvement process (such as participating in identifying a problem, helping monitor and review performance, gathering information or formulating a recommendation).
In order to effectively communicate to employees is to ask the appropriate question. This technique will be essential to understand the communication. the team members should participate by asking question, to cross examine after the implementation of change, reviewing the data and applying knowledge. Managers need to encourage employees to reflect on how individuals and teams have contributed to improvements, ask questions and discuss the issues associated with how the change and following improvement came about, and think proactively about future changes.